Refunds & Returns
Return and Refund Policy
Last updated: January 19, 2023
At our tea shop, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.
To initiate a return, please contact us at firstname.lastname@example.org to obtain a return authorization number. Items must be returned in their original packaging and in the same condition in which they were received. We do not accept returns of tea that has been opened and/or used.
Shipping costs for returned items are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return package arrives safely.
At our tea shop, we take great pride in the quality of our teas. We source the finest ingredients from around the world and carefully blend them to create unique and delicious flavors.
We are happy to offer custom blended teas for our customers, please Contact us at email@example.com to discuss your desired blend and we will create a unique tea just for you.
We also take special requests for bulk orders, please contact us at firstname.lastname@example.org to discuss your needs and we will do our best to accommodate you.
Please note that custom blended teas and special requests are not eligible for returns or exchanges.